Bismarck residents who usually pay their city utility bill online may have to wait a few days. The City of Bismarck said Thursday, Oct. 22, that a software transition has temporarily impacted its ability to collect online payments for utility bill accounts, and that this may remain in effect until Monday, Oct. 26.
The city says customers won't be penalized for the outage. According to the notice, any late fees incurred during this time period will be waived by the city's Finance Department, and no disconnects will be processed.
The details
- What's affected: Online payments for City of Bismarck utility bill accounts.
- How long: The city says the issue may remain in effect until Monday, Oct. 26.
- Why: A software transition; the city says it is transitioning its platform to the cloud.
- Late fees: Any incurred during this time period will be waived by the city's Finance Department.
- Shutoffs: No disconnects will be processed, the city says.
- Questions: Public Works Utility Operations, 701-355-1700, Option 1.
- Updates: The city says it will share further updates through its social media as they become available.
Other ways to pay
The city's Utility Billing page lists several payment options besides paying online. The outage notice doesn't say whether any of them are affected by the transition, so call Utility Operations at 701-355-1700, Option 1, if you're unsure.
- Mail: City of Bismarck Utility Billing, PO Box 5555, Bismarck ND 58506-5555.
- Walk-in: Utility Billing Office, 601 S. 26th St., Monday through Friday, 8 a.m. to 5 p.m.
- Drop boxes: Family Fare stores at 835 S. Washington St., 1190 W. Turnpike Ave. and 3103 Yorktown Drive, plus a drive-up drop box at the Public Works Building, 601 S. 26th St.
Before you pay
- If you pay online, wait until the city says online payments are working again, then confirm the payment posted to your account.
- Watch the City of Bismarck's News Flash page and social media for an all-clear.
Sources: https://www.bismarcknd.gov/m/newsflash/Home/Detail/9099 ; https://www.bismarcknd.gov/CivicAlerts.aspx ; https://www.bismarcknd.gov/197/Utility-Billing
